HSBC launches two initiatives for persons with
HSBC Bank Malta plc today launched two other initiatives for persons
with disability. The first refers to banking facilities HSBC makes available
to these persons, while the second initiative launched today is the
translation and publication in Maltese of the booklet published by the
UK-based Employers Forum on Disability entitled (in Maltese) Klijenti
bDizabilità u Inti.
This was announced by HSBC Chief Executive Officer, Mr Tom Robson. The
National Commission for Persons with Disability (NCPD), headed by its
President Mr Joe Camilleri, and other main business organisations were
invited for the launch of these two initiatives. The Deputy Prime Minister
and Minister for Social Policy, Dr Lawrence Gonzi, attended the event.
In his address, Mr Robson said: "HSBC adopts an Equal Opportunities
Policy as regards to employment, treatment of employees and customers,
installation of suitable facilities and in the provision of banking
products and services. The launch of improved loan rates for persons
with disability and the booklet "Klijenti bDizabilità
u Inti" are two among several initiatives taken by HSBC in Malta
to respect the dignity of persons with disability and to make it easier
for them to receive an excellent service."
"The booklet will be distributed to the local business community
and we therefore hope that the benefit to be achieved in providing excellent
service to persons with disability will be exponential," said Mr
"HSBC is highly committed to diversity and equality of opportunity
in respect of persons with disability. Apart from the basic fact that
HSBCs Equal Opportunities Policy is communicated to all our employees
in various ways, in Malta, HSBC has appointed an official to ensure
that the Bank not only complies as much as is reasonably possible with
all the provisions of the Equal Opportunities Act, but also to act in
a proactive manner and to go the further mile in giving a better service
to persons with disability. This resulted in todays launch of
these two initiatives, said Mr Robson.
Earlier on this year, HSBC signed an agreement with the National Commission,
through which the Bank committed itself to:
Provide full accessibility when developing new buildings.
Endeavour to ensure that premises being refurbished will be accessible
to all clients.
Provide necessary information/notices on suitable alternatives
where full physical access is not reasonable.
Install ATMs which will be accessible to wheelchair users when
old ATMs are being replaced by new ones. This process is to be completed
within a 5-year period.
Accept the signature or mark of a blind person without the need
for the latter to provide a third party to witness such signature/mark.
Instead, both witnesses are to be from among bank staff.
Provide an Awareness Training Programme to all its employees
especially to those who are in direct contact with customers.
Make every effort to retain employees who become disabled.
Offer equal opportunities to all its staff including staff development
Provide any reasonable fixture or equipment required by a staff
member because of his/her disability within a reasonable period of time.
Consult with the ETC when recruiting externally so that as far
as possible it will recruit disabled persons.