Air Malta voted 3rd best regional airline in Europe

Air Malta has been voted the 3rd ‘Best Regional Airline in Europe’ and the 10th ‘Best Regional Airline in the World’ at the Skytrax World Airline Awards™ 2021. The Maltese airline has also been voted as the 5th Best Airline in Southern Europe.

As a result of this positive performance, Air Malta climbed seven places to 80th place out of the 350 airlines included in the survey results.

The Skytrax awards are the global benchmark of airline excellence and the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world.

Commenting on these results, Air Malta’s Executive Chairman David G Curmi said, “It’s great to see these positive achievements in this challenging environment. Such results give us confidence that we are on the right track to improve our customer experience both onboard our flights as well as on the ground. I wish to thank all staff who have positively contributed to these results and are working tirelessly especially during these challenging times.”

The survey was conducted online between September 2019 and July 2021 with 13.42 million eligible survey entries completed, across a range of topics. The survey covered full-service and low-cost airlines and measured standards across 68 key performance indicators of airline front-line product and service. Over 100 different nationalities participated in the survey covering world airlines from largest international airlines to smaller domestic carriers.

Qatar Airways is voted the World’s Best Airline for the sixth time.

Qatar Airways also received the awards for the World’s Best Business Class, the World’s Best Business Class Seat and the Best Airline in the Middle East.

Singapore Airlines, ranked second worldwide, won the top accolade for the World’s Best Cabin Crew, and was also honoured with awards for the World’s Best First Class, the Best Airline in Asia and the World’s Best First Class Seat.

ANA All Nippon Airways maintainedits No. 3 global ranking, and repeats its earlier success by winning the World’s Best Airport Services award.